Refund policy

 

TYT Trailer Parts Return & Refund Policy

We want you to shop with confidence. If there is any issue with your order, we're here to help — quickly and fairly.

🔒 Hassle-Free Replacements (Free of Charge)

We will gladly send you a free replacement if your situation falls under any of the following:

  • Your item arrives damaged, broken, or heavily soiled

  • You receive the wrong item (e.g. size, style, or color)

  • Your parcel is lost in transit (based on official tracking info)

🔗 What to do: Please contact us within 7 days of receiving your order with clear photos of:

  • The product issue

  • The size tag (if applicable)

  • The original packaging

Email: sales03@tyt4wd.com

FINDYOURCOM SHOP LTD

Company Name: MOON REACH TECHNOLOGY UK LTD
Company Number: 16062563
Company Address: 61 Bridge Street, Kington, Herefordshire, United Kingdom, HR5 3DJ
(this is not a returning address)

❌ What Is Not Covered for Free Replacement

  • Orders placed with incorrect size or preference (please refer to sizing info on product pages before ordering)

  • Refused or unclaimed parcels due to customs duties or incomplete address

  • Used or damaged items returned without packaging

🔄 30-Day Return Policy

You may return any eligible item within 30 days of delivery if it doesn't suit you — no problem.

🔗 Return Guidelines:

  • Item must be unused, in original packaging, and in resellable condition

  • Email us first at sales03@tyt4wd.com to receive a return form

  • Customers are responsible for return shipping costs

📅 Refund Timing: Once we receive and inspect your return, a refund will be issued within 3–5 business days. Processing time may vary depending on your bank.

❌ Order Cancellations

Orders can be canceled within 6 hours of placement. Beyond this window, cancellations are no longer accepted, especially once the item has been shipped.

Email: sales03@tyt4wd.com

🌎 Customs & Import Duties

Please be aware that you are responsible for any applicable import taxes or customs fees in your country.TYT Trailer Parts is not liable for:

  • Fees due to refused deliveries

  • Parcels returned due to unpaid customs

  • Returns due to incorrect address details

In such cases, partial refunds will be issued after deducting shipping and handling costs.

😎 Why Shop With TYT Trailer Parts?

  • 5,000+ Happy Trailer Owners Served

  • 30-Day No-Hassle Returns

  • US Local Warehouse Shipping (3–5 business days)

  • 97% Customer Satisfaction Rate

Still have questions? Please refer to our FAQ or contact us directly via email: sales03@tyt4wd.com